There is an issue with my payments.

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    keremk
    Asked on May 29, 2015 at 04:48 AM

    I made a 2-year payment on 12th May. However I was billed again on 17th May for 9.95, my older plan. I need to cancel my older plan and require a refund of this 17th May payment.eqw

    Thank you.

  • Profile Image
    Welvin
    Answered on May 29, 2015 at 09:37 AM

    You should be all set now. The monthly subscription has been cancelled and the 17th March has been refunded. Expect the refund returned to your account within 4-10 business days.

    Thank you.

  • Profile Image
    keremk
    Answered on May 30, 2015 at 02:55 AM

    Thank you very much!

  • Profile Image
    raul
    Answered on May 30, 2015 at 09:52 AM

    On behalf of my colleague, you're welcome.
    Feel free to contact us anytime, should you require our help.