What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    There is an issue with my payments.

    Asked by keremk on May 29, 2015 at 04:48 AM

    I made a 2-year payment on 12th May. However I was billed again on 17th May for 9.95, my older plan. I need to cancel my older plan and require a refund of this 17th May payment.eqw

    Thank you.

    billed
  • Profile Image
    JotForm Support

    Answered by Welvin on May 29, 2015 at 09:37 AM

    You should be all set now. The monthly subscription has been cancelled and the 17th March has been refunded. Expect the refund returned to your account within 4-10 business days.

    Thank you.

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    Answered by keremk on May 30, 2015 at 02:55 AM

    Thank you very much!

  • Profile Image

    Answered by raul on May 30, 2015 at 09:52 AM

    On behalf of my colleague, you're welcome.
    Feel free to contact us anytime, should you require our help.