There is an issue with my payments.

  • keremk
    Asked on May 29, 2015 at 4:48 AM

    I made a 2-year payment on 12th May. However I was billed again on 17th May for 9.95, my older plan. I need to cancel my older plan and require a refund of this 17th May payment.eqw

    Thank you.

  • Welvin Support Team Lead
    Replied on May 29, 2015 at 9:37 AM

    You should be all set now. The monthly subscription has been cancelled and the 17th March has been refunded. Expect the refund returned to your account within 4-10 business days.

    Thank you.

  • keremk
    Replied on May 30, 2015 at 2:55 AM

    Thank you very much!

  • raul
    Replied on May 30, 2015 at 9:52 AM

    On behalf of my colleague, you're welcome.
    Feel free to contact us anytime, should you require our help.