What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form not available

    Asked by luditech on November 21, 2011 at 09:08 AM

    Dear Sir or Madam,


    We are testing a form and altough it has worked for a few weeks, it is not possible to see it as it says "Form not available".  Would you please be able to confirm it this is a server problem from Jotform end? 


    We have not modified the form recently at all.


    Thank you for confirming.


    Best regards



    Page URL:

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    Answered by AtacanC on November 21, 2011 at 10:13 AM

    Hi Ludovic,

    I've checked your forms and saw that you have a form named ''Untitled Form'' which looks like a phishing form. You can't create a form like this within JotForm. That's why your account has been suspended. After you change or delete this form, your account will be re-activated. We'll be waiting for your response.

    Thanks for using Jotform.

  • Profile Image

    Answered by ludkar on November 21, 2011 at 12:17 PM

    Hello AtacanC I did not have a "untitled form" and beleive someone hacked into my account, which is very inconvenient.

    Please AtacanC can you reenable my account and trigger a change of password on my account? This is horrible because we have lost all of our database of responses.

    Please contact us at ludovicg@tpg.com.au as this is quite distressing. I agree with you the form has to be deleted (i have no idea how to make a phishing form - this is not me).

    Please re-enable my account.

    Best regads


    PS: My activity on this is totally genuine, and again someone MUSt have hacked my account as I certainly did not create a phishing form. In fact I did not create an "untitled form" at all so this "smells bad". Thank you for your help.

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    Answered by AtacanC on November 21, 2011 at 12:23 PM

    I've re-activated your account and whitelisted your forms. Please go to ''My Forms'' page and scroll down. You will see the Account Settings button. Click on it and you'll be able to change your password.

    If you have any other concerns, feel free to contact us. We'll be happy to help you.

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    Answered by ludkar on November 21, 2011 at 12:32 PM

    Oh thank you soooo much!!!!

    I am changing my password straight away.  And as you will see i am NOT into dodggy business, apologies but this was not me.

    Thanks a million.. :-)


  • Profile Image

    Answered by AtacanC on November 21, 2011 at 12:33 PM

    You're always welcome. Thanks for your understanding and cooperation.

    Have a nice day.