What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    URGENT. Why am I not receiving immediate notification anymore when a inquiry has arrived?

    Asked by Greatescapevac on May 29, 2015 at 09:32 AM

    I was receiving notifications promptly up until a few months ago. However, during the last few months, I've had several of my clients/prospects call me to followup on a request they sent to me. And when I checked my forms site, I then saw where these forms actually arrived.

    Please advise and correct. I just found out that I lost a large sell because I didn't know I had an inquiry two days ago and my client went ahead and booked elsewhere.

    Page URL:
    http://jotform.us/form/32710877296160,http://form.jotformpro.com/form/<br/>42547127018957,http://jotform.us/form/32653874892165

    receiving My Forms site checked then
  • Profile Image
    JotForm Support

    Answered by Aury on May 29, 2015 at 11:35 AM

    I apologize for any inconvenience this have caused you. This happens because AOL rejects JotForm's mail server domains. Here is the list of JotForm Mail Server Domains:

    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com
     
    Which you can also find in this guide: Whitelisting-JotMails-IP-Addresses
     
    Since you already have the list of mail server domains that JotForm has, all you need to do now is follow the instruction on this link for AOL emails: http://womeninbusiness.about.com/od/email-questions/f/How-Do-I-Whitelist-Email-Sender-Or-A-Domain-In-Aol.htm
     
    The following guides are also helpful:
     
    I hope this information helps.