Email alert is not sending

  • Profile Image
    taflaten
    Asked on November 21, 2011 at 10:25 AM

    Our (A) Loss Control Survey Request form has to alerts set up to go to primary and backup email addresses.  A client sent in an order on Friday (11/18/2011 at 7:40) that shows in the queue, but no email was received by either address.  I just sent "test" emails under both alert email and neither came through.

    Please fix this ASAP as we can lose business and customers as a result.  Not being too happy lately with JotForm.  C'mon guys.

  • Profile Image
    taflaten
    Answered on November 21, 2011 at 12:16 PM

    Emails are now coming through.  Please disregard.  However we have another issue.  I will re-post under new question.

  • Profile Image
    fxr
    Answered on November 21, 2011 at 03:05 PM

    Thanks, appreciate that taflaten.