Email autoresponder is no longer being sent to people filling out the form

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    cchfd
    Asked on May 29, 2015 at 03:51 PM

    On my form I supplied an email field for individuals to enter their own emails if they wanted a copy sent to themselves.  Initially this worked but has suddenly stopped working. Any ideas as to why?

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    Ben
    Answered on May 29, 2015 at 04:54 PM

    I took a look at your jotform and the reason why you are no longer sending email autoresponders is because you do not have email autoresponder set up and running.

    Basically you will need to create a new email autoresponder in order for your visitors to get the email copy if so  is needed.

    Do let us know if you have any questions along the way :)