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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How come the changes in the online form are not passed to the downloaded PDF file?

    Asked by standon391 on May 29, 2015 at 04:05 PM

    I recently imported a form from FormCentral. I would like to change the wording on the form for some of the questions however I cannot seem to find the way to edit the PDF form. I can edit and change the wed based form no problem, but those changes do not translate to the pdf. Any suggestions?

    adobe formcentral Formcentral imported find
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    Answered by Ben on May 29, 2015 at 05:02 PM

    If I understood you correctly, you have been under the impression that you can make an update on the online form, the same is passed to the fillable PDF?

    If so, please note that you will need to re-download and re-distribute the new fillable PDF after you make any changes on the online form.

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    Answered by Sarika on May 29, 2015 at 05:07 PM

    I have saved the form in the form builder and re-downloaded the pdf form however the changes did not translate.

    Also there is a footer from the adobe formcentral that I would like to update the version and change that text however I cannot seem to find a way on the form builder to do that.

    Please advise on the best way to address this problem.

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    JotForm Support

    Answered by david on May 29, 2015 at 06:05 PM

    I cloned your most recent form to test it and everything in the online form appears to be the same when I create a PDF copy:

    Which changes made to the online form are not showing up when you create a PDF copy?  If you could provide a screenshot of the changes you made in your form that are not showing up in the PDF, that would be most helpful.  As far as I can though, the PDF contains the same information as the online form.

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    Answered by standon391 on May 29, 2015 at 06:11 PM

    My PDF when I download it looks like it did in the FormCentral. I have attached the PDF here. I cannot download a form to look like the one above. Also does the sub text not translate into the PDF form? those are important as it clarifies the type of answers we want.

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    JotForm Support

    Answered by Mike on May 29, 2015 at 06:56 PM

    It seems that we cannot update imported fillable PDFs.

    As a workaround, you might consider cloning your PDF form:

    How to Clone an Existing Form from a URL

    (use the next form link http://www.jotform.co/form/51455997529876)

    Then, you will be able to manage cloned version of the form as a standard web form. Generated form PDF will have up to date information including the sub labels.

    Please give it a try and let us know if you need any further assistance.