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    Conditions: Next button not working

    Asked by StrawberryDesi on May 30, 2015 at 11:24 AM

    My form located at http://www.jotform.com//?formID=51247635751154 won't work.  When a user fills it out, they reach page 20 and the navigation buttons STOP WORKING...leaving the user STUCK on that page.  HELP!!!

    Page URL:
    http://www.jotform.com//?formID=51247635751154

    form won't work work won't JotForm www and stuck
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    JotForm Support

    Answered by Mike_G on May 30, 2015 at 03:17 PM

    I would like to apologize for any inconvenience this have caused you. However, when I tested your form after cloning I have found the issue (Please see image below)

    And I believe, it has something to do with the conditions set on those selections.

    You might want to check the conditions set on your checklist. 

    I am not sure how you would like the conditions on your form set. And we will be needing your help by explaining it in details so we will be able to follow as there are a lot of conditions set just on that checklist. I am sorry for the inconvenience. As much as I want to help you further, I can only give you the information to where the issue is for now. We will wait for your response. Thank you.

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    Answered by StrawberryDesi on May 30, 2015 at 08:27 PM

    I would like to be able to select ANY or ALL of the options in the "Select the ITEM(S) that you want to order" question and still be able to submit the form.  What I need to know is WHY IT IS that when "Portrait" and/or  "Thank You Cards" and/or "Bookmarks" is selected, the form can not be submitted?  My customers need to complete the "Select the ITEM(S) that you want to order" question in order for me to know what items they want to order from my company.  If there is a problem with one or more of the conditions that I have set, please let me know what is wrong so that I can correct it.  Please help!

    Thank you.

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    JotForm Support

    Answered by Jan on May 31, 2015 at 12:49 PM

    Just like what Mike said, if those 3 or one of those 3 are selected, the issue happens. I was able to replicate the issue in Chrome and Firefox. I checked your conditions and I found out that these 3 conditions are not set up properly.

    It shows that once this answer is selected, once the user press the next button, it will jump to page 20. But you have another rule on the same condition that is required to be filled. You are using the AND IF rule. It means that if both condition was not met, then it will not work.

    So if I select "Portrait" and then press next, it will jump to page 20. So what about the "Funeral Home" field? I would suggest to remove the AND IF rule in these 3 conditions. After that, please test it again.

    Let us know if this did not fix the problem. Thank you.