What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The header row of the Spreadsheed widget is not shown on IE

    Asked by HOWNewForms on May 30, 2015 at 12:18 PM
    However, the form

    http://form.jotform.us/form/51438935402152 does not display to the table header text using the Explorer Browser. The form correctly displays when using Firefox and Google Chrome.  I cannot force users (>50 for now and larger in the future) to use a specific browser as I cannot force our user community to clear cache prior to entering data in a form.  My questions for now are:

    1. What can be done to fix the Explorer browser problem and clearing cache is not necessarily the answer?  Clearing forms cache and Explorer cache did not solve it for me.

    2. What version(s) of Explorer are supported?

    The frustrating problem is that many of my prior questions could have been addressed in the user guide or forum, but I was unable to find solutions to my questions.  The good news is that the support team has been very responsive with prompt answers. 

    Help me through these processes so that the organization can go to a paid account and begin using in the second half of June.

     

    George

  • Profile Image

    Answered by Sammy on May 30, 2015 at 03:01 PM

    Sorry for the frustrations you are experiencing, i have tested you form on different version opf internet explorer, below are my finsings

    The spreadsheet widget displays correctly in IE9 and above

    IE8 and below are not supported this is a result of it not processing JavaScript correctly, it throws several JQuery errors, IE8 and older version of these browsers are known to have issues with JavaScript and CSS due to a different implementation.

  • Profile Image

    Answered by HOWNewForms on May 30, 2015 at 04:25 PM

    Thank you for the response and solution.  When I asked this question a few days ago, the response was to clear cache.  We can handle IE9 and above.

    Now that the solution is known I'll proceed creating four additional forms that will have imbedded spreadsheets.

    Again thanks for the continued responses and support from the staff.  I know I'll have more questions and will close with this one.

    I'll be turning all the forms loose for several people to test. 

    What steps do I need to take to have the submissions go back to JotForm and not my mailbox?
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 31, 2015 at 12:00 AM

    The issue is not related to the widget, the headings are shown in IE:

    This has to do with the CSS before: tag used in the widget to replace the text:

    I been reading some blog post( http://stackoverflow.com/questions/2546251/how-can-i-get-ie8-to-accept-a-css-before-tag ) about this common issue, some of them say that beginning with windows Internet Explorer 9, the ::before pseudo-element requires two colons.

    Meaning for browsers <IE9 - you must use :before and for >=IE9 - you must use ::before

    I have tried it and other workarounds, but I have not succeed yet. Seems is a issue that they haven't fixed yet. Anyways, I will still try to find a css solution for this, and let you know about it.