What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing Form

    Asked by karvelo on May 31, 2015 at 12:36 PM

    the form that was on my client website has disappeared out of my forms. 

     

    <p><script type="text/javascript" src="http://form.jotformpro.com/jsform/50405994146963"></script></p>

     

    Can you see if you can retrieve it.  I have no idea why it is suddenly gone.

    kar

    missing form My Forms jsform retrieve href
  • Profile Image

    Answered by Syed on May 31, 2015 at 01:36 PM

    Dear Karen;

               I have restored your form back to your account, could you refresh the page please, and let us know if you still having issues on this, we would be happy to assist you.

     

    Thankyou,

  • Profile Image

    Answered by karvelo on May 31, 2015 at 01:39 PM

    Thanks.  Its back on their website.

    kar

  • Profile Image

    Answered by karvelo on June 04, 2015 at 12:42 PM

    Unfortunately I do not see it when I log into my forms on Jotform though it is on the client website.  Can we get it back where I can see it and edit it when I log in.

    thanks

    kar

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    Answered by Syed on June 04, 2015 at 01:00 PM

    Hi Karen;

            Could you please provide us client's website link here, where the form has embedded. Please let us know so that we can guide you on How you can clone and edit that form.

     

    Thankyou,

  • Profile Image

    Answered by karvelo on June 04, 2015 at 01:06 PM

    The page on the client site is here - http://www.harvesthouse.org/fund/golf_registration2015.html

     

    The embedded form is:

    <script type="text/javascript" src="http://form.jotformpro.com/jsform/50405994146963"></script>

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    Answered by Syed on June 04, 2015 at 01:14 PM

    Dear Karen;

             Upon checking, the form (6th Annual Jill Ferne Golf Registration Form - 50405994146963) is located into your account, please review the following screenshot. I have checked your account, this form was created on; Feb 22, 2015. Could you please refresh your page and let us know if you cannot see that form.

     

    Thankyou,

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    Answered by karvelo on June 09, 2015 at 07:09 AM

    There are two forms from pervious events but the one that is on my client website does not show up in my list and I need to update it.  Can you help.

    kar

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    Answered by Syed on June 09, 2015 at 09:26 AM

    Hi Karen;

            It is not possible to have One FORM_ID for two forms. I have double-check, and was successful to see that form in your account. Please review the following screenshots;

    I suggest you to clear your browser cache and then test it again. Let us know how it goes, we would be glad to help you.

     

    Thankyou,