I have paid for premium subscription but my account is still in free plan.

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    loanme
    Asked on May 31, 2015 at 01:00 PM

    I see on your site that I still am under the free subscription.  I got an email saying that I had paid and been

    accepted for the upgrade.  While I am still not seeing my customers forms that's applying to my site.

    The page is still blank

  • Profile Image
    ashwin_d
    Answered on June 01, 2015 at 12:16 AM

    Hello loanme,

    Upon checking your account, I did not find any issue with that. It is already upgraded to premium monthly subscription. 

    If you are still not able to see your account in upgraded status, you may like to clear your browser cache and try again. The following guide should help you clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    Do try it out and get back to us if you still unable to see your account in premium status.

    Thank you!