What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have paid for premium subscription but my account is still in free plan.

    Asked by loanme on May 31, 2015 at 01:00 PM

    I see on your site that I still am under the free subscription.  I got an email saying that I had paid and been

    accepted for the upgrade.  While I am still not seeing my customers forms that's applying to my site.

    The page is still blank

    bill site free subscription and email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 01, 2015 at 12:16 AM

    Hello loanme,

    Upon checking your account, I did not find any issue with that. It is already upgraded to premium monthly subscription. 

    If you are still not able to see your account in upgraded status, you may like to clear your browser cache and try again. The following guide should help you clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    Do try it out and get back to us if you still unable to see your account in premium status.

    Thank you!