What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    field is not showing up on the email notification

    Asked by crleyedoc on May 31, 2015 at 09:14 PM

    My first field is not showing up on the submission form. It was working and now it is not showing. This is for the Upload Form

    Page URL:
    http://www.jotform.com/myforms

    field not showing
  • Profile Image

    Answered by Syed on June 01, 2015 at 03:17 AM

    Hi there;

            Upon check your first field is showing up at our end, please review the following screenshot.

    Could you please attach a screenshot of the problem here, so that we can check thoroughly the problem. Let us know further if you need more assistance on this, we would be happy to assist you.

     

    Thankyou,

  • Profile Image

    Answered by crleyedoc on June 02, 2015 at 10:13 AM

  • Profile Image

    Answered by Carina on June 02, 2015 at 11:19 AM

    I inspected your form and you edited the email notification. It is possible to edit and customize the email notification but once you do it, it stops to automatically update itself when you edit the form. This means that if you add or remove a form field you need to add or remove it manually from the email notification.

    In order to add a field to your email notification you just need to click on field menu on the left side of the email notification:

    Or as an alternative you can create a new email notification.

    Let us know if the problem persists.