What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my Premium Subscription and stop it from reissuing?

    Asked by andreaprisby on June 01, 2015 at 11:49 AM
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    JotForm Support

    Answered by david on June 01, 2015 at 12:33 PM


    I went ahead and manually cancelled your subscription with our payment provider to ensure the cancellation went through.  You will retain your paid user benefits until the end of your current period on July first 2015, at which point you will be downgraded back to a "Free" account and you will no longer be billed.

    If there is anything else we can help you with just let us know and we will be happy to assist you.