- standon391Asked on June 01, 2015 at 11:55 AM
I have an adobe formcentral form that I have imported to JotForm. However when testing the form out, some of the data fields do not show inputted data even though the question had been answered in the form. The database does not show the response. Is this a bug with imported forms? Because when I clone the form, the questions work like they should and show the response in the database.
- JotForm Supportashwin_dAnswered on June 01, 2015 at 12:46 PM
I'm sorry for the trouble caused to you.
I am not sure if I have understood your question correctly. Do you mean to say that submission page of your form does display the submission correctly but the submission email is actually not display the few answers.
I did check your last edited form's notification email alert and did not find any issue with that. It is configured correctly and you should not be missing any answers. Can you please let us know which form fields are not displaying in the email alert?
You may also like to share a screenshot of the issue as well. The following guide should help you on how to upload image in forum post: http://www.jotform.com/answers/277033
We will wait for your response.
- standon391Answered on June 01, 2015 at 12:55 PM
If I go into the form and fill out all the fields and then go to the submissions page, not all the fields are shown. The database below shows all fields but not all data in those fields. See picture and examples that are circled in red.
- JotForm SupportAuryAnswered on June 01, 2015 at 02:32 PM
For testing purposes only, I went ahead and cloned your form, sent 2 sumbissions, the first one I only filled out just a couple of fields, in the second submission I filled out many of them and I had the following result:
Please be advised that by default, the Auto Hide Empty Fields option is checked, that makes sure submissions do not show emply fields.
I hope this helps.
- standon391Answered on June 01, 2015 at 02:52 PM
I know that Cloning the form works, however I should have specified that it does not work when the PDF is used and submitted. Even though I filled out the entire form, the responses do not show up in the database, they show as missing.
- JotForm SupportBJoannaAnswered on June 01, 2015 at 04:35 PM
I have cloned your form and created fillable PDF form and I was not able to reproduce mentioned problem. All data that I have entered inside of fillable PDF were also inside of my submissions.
You can manually edit submissions inside of JotForm.
Hope this will help. Let us know if you need further assistance.
- standon391Answered on June 01, 2015 at 04:42 PM
Yes, again, cloning the form works perfectly. And the PDF and everything works fantastically. However, the imported for from FormCentral, is where the problem is. JotForm says that it will import forms from FormCentral but there seems to be a huge problem with the ability to submit using the formcentral form and collecting all the data.
- JotForm SupportBJoannaAnswered on June 01, 2015 at 05:51 PM
We are sorry for inconvenience you have.
Did you imported submissions data with our Import Data app?
Maybe you did not set all field headers correctly.
- standon391Answered on June 03, 2015 at 05:54 PM
I am unable to use the Import Data app, as anytime I try and log in, it just kicks me back into the login screen after saying log in successful
- JotForm SupportAuryAnswered on June 03, 2015 at 06:32 PM
I am truly sorry for all the trouble this form is causing you.
As per your above explanation, I understand that when you are log in at JotForm.com, the site ask you to log in again, is that correct? or are you able to get to the My Forms screen?
My best advise for you it is to request to change the password, then you will be able to login using the new credential, for the same user name standon391.
When longing in click on forgot password:
Let us know if we can further assist you.
- standon391Answered on June 03, 2015 at 06:35 PM
Here is what I see: