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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email notification showing a link to Google Maps?

    Asked by Alex  on June 01, 2015 at 12:05 PM

    One line in the form comes to my email as a link and if i click on it it shows me google maps.

    I did not create any links in text, plus I've tried to unlink every single line and it still comes back to my email as a link.

    Please fix this horrible issue as soon as possible

    google maps and email maps
  • Profile Image
    JotForm Support

    Answered by Charlie on June 01, 2015 at 12:38 PM

    Hi,

    Could you provide us more details of your problem? The Form URL or a screenshot of the problem would help us a lot. We'll wait for your response.

    Thank you.

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    Answered by logistics@cscpf.info on August 06, 2015 at 12:45 AM

    I can provide background a similar problem: the automatic inclusion of a google map in the notification email. While viewing the submission, I have the option to display an address as a google map. I don't want to do this, but opting in seems to be the default. Why this map would be included in the notification email is beyond me, but I cannot find a place to edit it OUT of the notification email, only a place to turn it off while view the submission. If I turn it off while viewing the submission I can send an email which doesn't include it, but opting out of the map neither a permanent toggle nor a element on which one can make a setting when creating the notification emails.

    Here's a screen clipping of the email:

     

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    JotForm Support

    Answered by Charlie on August 06, 2015 at 01:29 AM

    @logistics@cscpf.info

    To better assist our users, we advise them to open their own thread. I went ahead and opened one for you. Please refer to this link instead: http://www.jotform.com/answers/630405. We will address it shortly.

    Thank you for understanding.