What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PDF import or create PDF not working?

    Asked by 3rivers on June 01, 2015 at 12:39 PM

    We just signed up for the free plan and we intended to use the PDF import feature for a FormsCentral form.  I'm looking at the instructions, both to import a PDF form, and to create a new PDF form, and the UI does not match the instructions here:


    I do not see a "more" menu, or any options for PDF.  When I try and import an existing PDF by URL, it gives me an error:

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 01, 2015 at 01:26 PM

    Hi! I'll be glad to assist you with this. In order to import a PDF form from Adobe FormsCentral, you need to go to this link: http://www.jotform.com/adobe-formscentral-alternative/

    Click on PDF Only, then enter the same email address used in your JotForm account.

    Let say in the future you create a form using the JotForm builder, and then you would like to make a fillable PDF of that form, simply follow this guide: http://www.jotform.com/help/212-How-to-Create-a-PDF-Form

    Let us know if you have more questions, we will be glad to assist you.


  • Profile Image

    Answered by 3rivers on June 01, 2015 at 02:55 PM

    Thanks.  I've tried that and will wait for it to complete.  I did use a different email address, but I assumed since I was logged into the account, that the form would be imported there.  Maybe a feature request?


  • Profile Image
    JotForm Support

    Answered by BDAVID on June 01, 2015 at 04:24 PM

    Yes, if you are already logged in, the form will be imported in the existing JotForm account, if not, you should have received a  message stating that a new free account was going to be created with the email address you entered.