Receiving this message when trying to login: "no record of this email"

  • Profile Image
    Christine Martin 
    Asked on June 01, 2015 at 01:34 PM
    i successfully migrated my adobe form but now am unable to sign in. The message I receive is "no record of this email" Can you help?
  • Profile Image
    Mike_G
    Answered on June 01, 2015 at 03:19 PM

    I would like to apologize for the inconvenience this have caused you. However, I just would like to clarify, where exactly and how did you get that message? Do you get this when you try to login to JotForm? If you could post a screenshot, that would be greatly appreciated. Also, are you trying to sign-in here (Please see image below) using your email address? 

    Could you try logging in using this username, please?: ACC288

    Let us know if this helps. Thank you.