What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditional Email is not working properly in my form

    Asked by MerleRBC on June 01, 2015 at 06:00 PM
    Thanks very much, Mike. Everything displays properly now. But I have one additional issue. I have finished entering all the conditions and am testing to ensure that the email chains work. I have entered in my own email address "mkeegan@merlenorman.com" into the RBC Email field and have set test conditions to Send ESC2ADV email to me if Escalation Notes Advertising is filled. I have also set if Advertising Follow up Notes is filled, send ESC FU ADV to {rbcEmail}. But when I filled the Advertising Follow up Notes in my test, it sent me an ESC FU email for each department (please see picture). How do I get it to send me just the ESC FU email for just the appropriate department? In this case, I was expecting just to get one email ESC FU ADV to {rbcEmail}. Thanks!!!
    conditional email
  • Profile Image

    Answered by raul on June 01, 2015 at 07:28 PM

    I've checked your conditions and noticed that you have the following rules.

    These conditions are the ones that are sending the emails to the address that is entered in the {rbcEmail} field. Were all the notes fields empty when you edited the form?

  • Profile Image

    Answered by Michelle on June 02, 2015 at 12:53 PM

    Yes, all the notes fields were empty except Advertising Follow up Notes. Which is why I was confused about getting emails when there were multiple empty notes fields.

  • Profile Image

    Answered by Sammy on June 02, 2015 at 02:12 PM

    I have tested  a copy of you form, and a single email is sent when is choose the advertising option and fill in the escalate to advertising noted.

    Try testing you conditions again, taking care not select multiple items under escalate to i suspect this may have resulted in the sending of multiple emails in the previous case.