error message maximum upload reached

  • zuzuliban
    Asked on June 1, 2015 at 6:08 PM

    When I don't use dropbox I get an error message when I try to upload a file available space only .1 mg don't I get 100 mg space with jotforms? And how do I access it?

    Thank you

  • David JotForm Support Manager
    Replied on June 1, 2015 at 7:49 PM

    On free accounts you  have 100MB available space, regardless of having the form integrated with Dropbox, or any other third party cloud storage service.

    You have exceeded the limit, but only for this time we will reset it.

    In the future, you can free up space by deleting submissions, bu make sure you have downloaded them before deleting: http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    error message maximum upload reached Image 1 Screenshot 20

    Also, if you need more space you might want to upgrade to a next plan that best suits your needs: http://www.jotform.com/pricing

    Let us know if you have more questions, we will be glad to assist you.

  • zuzuliban
    Replied on June 1, 2015 at 8:46 PM

    Thank you for your answer I just upgraded my account but my question is my clients will be uploading wav files that could be 15 mg or more each is that possible?

  • TitusN
    Replied on June 2, 2015 at 12:47 AM

    Hello, 

    Yes, that is quite alright - the upload session can handle 15 megabytes (I hope that's what you mean by 15mg) easily. 

    In fact, the upload field on your form can support upto 1GB per session (note: the larger the file, the longer it will take to complete the upload). 

    I hope that helps - let us know how we can assist further. 

    Cheers!