What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    error message maximum upload reached

    Asked by zuzuliban on June 01, 2015 at 06:08 PM

    When I don't use dropbox I get an error message when I try to upload a file available space only .1 mg don't I get 100 mg space with jotforms? And how do I access it?

    Thank you

    message maximum maximum upload dropbox and thank
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    JotForm Support

    Answered by BDAVID on June 01, 2015 at 07:49 PM

    On free accounts you  have 100MB available space, regardless of having the form integrated with Dropbox, or any other third party cloud storage service.

    You have exceeded the limit, but only for this time we will reset it.

    In the future, you can free up space by deleting submissions, bu make sure you have downloaded them before deleting: http://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    Also, if you need more space you might want to upgrade to a next plan that best suits your needs: http://www.jotform.com/pricing

    Let us know if you have more questions, we will be glad to assist you.

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    Answered by zuzuliban on June 01, 2015 at 08:46 PM

    Thank you for your answer I just upgraded my account but my question is my clients will be uploading wav files that could be 15 mg or more each is that possible?

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    JotForm Support

    Answered by TitusN on June 02, 2015 at 12:47 AM

    Hello, 

    Yes, that is quite alright - the upload session can handle 15 megabytes (I hope that's what you mean by 15mg) easily. 

    In fact, the upload field on your form can support upto 1GB per session (note: the larger the file, the longer it will take to complete the upload). 

    I hope that helps - let us know how we can assist further. 

    Cheers!