What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I wish to cancel my subscription

    Asked by sparqs on June 02, 2015 at 07:39 AM

    Please cancel my monthly subscription.


    The order number is INT150522-5764-25298

    Monthly premium £6.60 plus VAT.


    Many thanks

    Sarah Davidson

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    JotForm Developer

    Answered by omur on June 02, 2015 at 07:43 AM

    Hello Sarah,

    We are sorry to see you go. One of my colleagues will assist you on the cancellation of your subscription.

    Thank you

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    Answered by PROPELLET on June 03, 2015 at 09:31 AM


    I would like to know,

    if we cancel our subscription because we don't need Jotform any more, will we be able to come back later with the same account, or will we have to create another account?

    Our need for Jotform is just for  a few months, each year.

    If we don't want to pay subscription, the months nobody replies to our forms, the easier way is to cancel subscription, but if we have to create a new account each year, will it be a problem?


    Stephanie Fendorf

    Propellet France

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    Answered by Boris on June 03, 2015 at 11:21 AM

    Stephanie, please note that you will be able to upgrade and downgrade your plan for as much as you need to. You will be able to upgrade later on with the same account, please do not worry.

    Even when you downgrade from a paid plan to a free plan, all the information that has already been submitted to you will still available to you, so you can continue to view or export your submissions whenever you need to.

    If you have further questions, please open a new thread so that we may avoid confusion, and so that the person who opened this thread, Sarah, doesn't get unrelated email replies to their query.

    Thank you.