Complaint Of No Notification Upon Upload

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    Asked on June 02, 2015 at 09:21 AM

    We provide our customers a channel to upload files to us.

    However, we realise there have been cases, when there is no notification from Jotform to us after customer uploaded the files.


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    Answered on June 02, 2015 at 09:34 AM

    Hi there;

          Upon check at our end, the upload files are being received in notification emails, there are two notifiers you're using, could you please review the following screenshots. I cloned and tested your form for this particular thread.

    Do get back to us, if you need further assistance on this, we would be happy to assist you.