Unable to click the "Create Form" button

  • OnlinEd
    Asked on June 2, 2015 at 9:57 AM

    The Create Form button is not active on my profile, so I'm unable to create forms from scratch.  Also, I'm unable to create folders.  Is this because I'm a sub-user?  Thanks.

  • Jan
    Replied on June 2, 2015 at 11:07 AM

    Please try to click one of the folder under "Shared With You". After clicking it, the "Create Form" button should be enabled.

    Unable to click the Create Form button Image 1 Screenshot 20

    Hope this works. Let us know if you need further help. Thank you.

  • OnlinEd
    Replied on June 2, 2015 at 11:21 AM

    Thanks!  This works.  Now how can I create folders.  I'm going to be embarrassed if is this simple as well.  

  • Jan
    Replied on June 2, 2015 at 11:34 AM

    Please take note that this form that you will create will be under the Shared Folder. The reason you cannot create a form on your own account is because you are using a Sub user account. It means that you cannot create a folder as well.

    We will reply to you on the original thread that you created about creating folders. 
    http://www.jotform.com/answers/576114