What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to click the "Create Form" button

    Asked by OnlinEd on June 02, 2015 at 09:57 AM

    The Create Form button is not active on my profile, so I'm unable to create forms from scratch.  Also, I'm unable to create folders.  Is this because I'm a sub-user?  Thanks.

    create form create and form button
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    JotForm Support

    Answered by Jan on June 02, 2015 at 11:07 AM

    Please try to click one of the folder under "Shared With You". After clicking it, the "Create Form" button should be enabled.

    Hope this works. Let us know if you need further help. Thank you.

  • Profile Image

    Answered by OnlinEd on June 02, 2015 at 11:21 AM

    Thanks!  This works.  Now how can I create folders.  I'm going to be embarrassed if is this simple as well.  

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    JotForm Support

    Answered by Jan on June 02, 2015 at 11:34 AM

    Please take note that this form that you will create will be under the Shared Folder. The reason you cannot create a form on your own account is because you are using a Sub user account. It means that you cannot create a folder as well.

    We will reply to you on the original thread that you created about creating folders. 
    http://www.jotform.com/answers/576114