Salesforce Integration Wizard gets stuck

  • jamescopeland
    Asked on June 2, 2015 at 11:14 AM

    Hi, 

    I am trying to open the Salesforce Integration Wizard to make changes to forms that were successfully connect to Salesforce on 01/06/2015, but finding today that I am unable to make the Wizard open. 

    It accepts my password and security token fine. I have reset these to test in case that was the issue, but it seems it is not. 

    The wizard then gets stuck with the spinning wheel. 

    Please could you give me some assistance?

    Many thanks,

    James

    Salesforce Integration Wizard gets stuck Image 1 Screenshot 20

    Jotform Thread 580364 Screenshot
    Page URL: http://www.jotform.com//?formID=51514176430953
  • Aurora JotForm Support
    Replied on June 2, 2015 at 1:12 PM

    Hello James,

    I am sorry for the inconvenient this situation is causing you.

    I have cloned your form and I successfully connected my cloned form on Salesforce. After submitting form I successfully got mapped information inside of Salesforce.

    My best advise for you, please  try clearing your forms cache and re-integrating with Salesforce using new security token, let us know what happens.

    Also, please find inside this guide helful information about Salesforce Integration:  http://www.jotform.com/help/271-Flexible-Data-Integration-with-Salesforce

    Let us know if we can further assist you.