What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to change submission warning

    Asked by exchangepress on June 02, 2015 at 12:06 PM

    I would like to change the error message to have a rather lengthy explanation for users when they try to submit a form with the same email address.

    I am running into these issues:

    1) The field doesn't seem to accept any HTML so paragraph tags don't work.

    2) The font size is rather large.

    I am guessing this can be fixed using CSS, but I don't have any CSS experience.  Can you help me figure out what code to use and where to put it?

    Thank you.

    Page URL:
    http://www.jotform.com//?formID=50646694220152#

    multiple submission message warning
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 02, 2015 at 01:28 PM

    You need to find the warning message "Sorry! Only one entry is allowed.  Multiple submissions are disabled for this form." and change it to required text. Please check the screenshot below:

    Inside of my demo form http://form.jotformpro.com/form/51525457835966  I added this text:

    The deadline for the Master Leaders applications was July 15, 2015.

    And now warning looks like this.

    Unfortunately the font can not be changed.

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by exchangepress on June 02, 2015 at 01:38 PM

    Yes, I found where to make the change and have already done so.  My question was about formatting.  I now understand it is not possible to change the font size.  Is it possible to have the text appear in paragraph format?  My preferred text contains many sentences.

  • Profile Image
    JotForm Support

    Answered by david on June 02, 2015 at 02:59 PM

    Unfortunately, the formatting of the error message cannot be changed.  The formatting of form warnings is currently fixed.  The warnings are intended for short messages regarding why the form is disabled.  For longer text, you may want to include the message in the form itself.