What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account is overlimit

    Asked by mysps on June 02, 2015 at 12:21 PM

    I noticed that the link automatically created is secured after I received an email that my limits are up and that my form would be disabled. I have found the link to the non-secure form, so will be form be disabled or just for those who enter via the secured method?

     

    thank you!

    secured non-secure form overlimit account
  • Profile Image
    JotForm Support

    Answered by BJoanna on June 02, 2015 at 01:40 PM

    I have checked your account and your account is over limit because you have 12 SSL submissions. As free user you have a limit of 10 SSL submissions. Your account will be downgraded on 2015-06-03 and your forms will be disabled. For free users submission counter is reset on first of every month.

    If you want to have more submissions you can upgrade your account. More about different account types you can find on our pricing page.  

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by mysps on June 03, 2015 at 04:27 AM

    Thanks, its a bit strange that the automatic first is the secure link that you provide. strange... So I won't be able to use the free form at all? downgrade but usuable? do you have student rates? its for a student project and i really need it to be free :(

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 03, 2015 at 05:48 AM

    Automatically form is set to non-secure. We do not have student discount.

    I have reset your submission counter to 0 and now your forms won't be disabled until your reach free account limit for non-secure form that is 100 submission. Note that this can be done only once per account and if you again reach your limit we won't be able to reset your submssions again.

    I would also suggest you to use non-secure form, that way your monthly limit will be 100 submissions.

    Hope this will help. Let us know if you need further assistance.