What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Image Picker widget not working on some Android devices

    Asked by aprpac on June 02, 2015 at 12:53 PM

    We are getting a number of customer complaints that they can't fill in our form (product order) on their Android devices because the Fonts (Image Picker) images don't load, and hence they can't select them (required field) and hence they can't submit the form.

    So far we have been advised of the problem on:

    1) Medion Lifetab

    2) Samsung S5

    Please help as it is causing lost orders.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on June 02, 2015 at 02:21 PM

    I have tested your form on my Samsung Galaxy S4 and I was able to use Image picked and also to submit your form.

    Can you please tell us what kind of browser are you using on your mobile phone? Maybe you need to update it. I am using Chrome on mine Samsung Galaxy S4.

    Hope this will help. Let us know if you need further assistance.