Image Picker widget not working on some Android devices

  • Profile Image
    aprpac
    Asked on June 02, 2015 at 12:53 PM

    We are getting a number of customer complaints that they can't fill in our form (product order) on their Android devices because the Fonts (Image Picker) images don't load, and hence they can't select them (required field) and hence they can't submit the form.

    So far we have been advised of the problem on:

    1) Medion Lifetab

    2) Samsung S5

    Please help as it is causing lost orders.

    Thanks

    Paul

  • Profile Image
    BJoanna
    Answered on June 02, 2015 at 02:21 PM

    I have tested your form on my Samsung Galaxy S4 and I was able to use Image picked and also to submit your form.

    Can you please tell us what kind of browser are you using on your mobile phone? Maybe you need to update it. I am using Chrome on mine Samsung Galaxy S4.

    Hope this will help. Let us know if you need further assistance.