What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    From Submissoin Limits reached

    Asked by mbrija on June 02, 2015 at 01:24 PM

    Have Premium account:

    My users are not able to send replies - says have reached your limit. We had the issue yesterday, logged out, logged in today and the same issue.

     

    Cache is cleared.

    replies cache limits submission
  • Profile Image
    JotForm Support

    Answered by jonathan on June 02, 2015 at 02:37 PM

    I checked your account/username mbrija  and it is indeed a PREMIUM account.

    I test submitted your jotform http://www.jotform.us/form/50577458372161 but I could not reproduced the issue you reported.

     

    in my test submission I was able to see the Thank You page just fine, which define successful submission.

    Can you please try again? If there is different user that encounter the issue, please try to get as much as details on how they were submitting the form. And we will check further if there are still issue.

     

    Thanks.