From Submissoin Limits reached

  • mbrija
    Asked on June 2, 2015 at 1:24 PM

    Have Premium account:

    My users are not able to send replies - says have reached your limit. We had the issue yesterday, logged out, logged in today and the same issue.

     

    Cache is cleared.

  • jonathan
    Replied on June 2, 2015 at 2:37 PM

    I checked your account/username mbrija  and it is indeed a PREMIUM account.

    I test submitted your jotform http://www.jotform.us/form/50577458372161 but I could not reproduced the issue you reported.

    From Submissoin Limits reached Image 1 Screenshot 20

     

    in my test submission I was able to see the Thank You page just fine, which define successful submission.

    Can you please try again? If there is different user that encounter the issue, please try to get as much as details on how they were submitting the form. And we will check further if there are still issue.

     

    Thanks.