What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to set notification and autoresponder

    Asked by tdehn on June 02, 2015 at 04:36 PM

    Hello Team,

    We recentky moved our forms from Adobe Central.

    The migration went well, exceptf for one small problem:

    When the form is submitted, the processing is still being done by Adobe Forms Central,

    and I cannot for the life of me find out where to change the URL (or what to change it to) so that the submission

    and thank you page is coming from Jotforms. 

    This project is crucial to our organization, and we will be upgrading to the paid service.

    if someone could aid us in simply helping me to understand where to change the form so that it processes from Jotforms and not from Adobe forms central, this would be invaluable to us.

     

    Thank you in advance for you help and guidance,

    Thomas Dehn | Systems Administrator
    tdehn@leechtishman.com

    LEECHTISHMAN
    T: 626.796.4000 | F: 626.795.6321 |M: 626.755.6538
    100 Corson Street, 3rd Floor

     

    Pasadena, California 91103
    leechtishman.com

    PITTSBURGH | CHICAGO | LOS ANGELES | NEW YORK | WILMINGTON 

    Committed to sustainable business practices - please consider the environment before printing this email.

    Page URL:
    http://www.jotform.co/form/51256242397861

    problem style size font
  • Profile Image
    JotForm Support

    Answered by Aury on June 02, 2015 at 05:52 PM

    @ tdehn

    I am sorry for all the inconvenient this issue is causing you.

    Please do as follows:

    1 - Open your form in edit mode, click Emails, set Sender E-mail and Recipient E-mail, click Finish button when done, as indicated below:

    Please take a moment to read the following helpful guides:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    If any other question, please do contact us.

  • Profile Image

    Answered by tdehn on June 02, 2015 at 06:25 PM

    Hello There,

    I apologize, but I think I am not describing the issue properly.

    When the form is submitted, we are getting the results but only to the person who filled out the form.

    We need to have the results go to not only the person who filled out the form, 

    but to a distribution list of ClientIntakeGroup@LeechTishman.com

    This was working until a tech from Jotforms instructed us to click the "embed" button.

    Also, the issue is, when the user fills out the form, the submisson URL goes to

    https://adobeformscentral.com/?f=GaOGx96GNIB73dgHyM0-ug#

    Which of course is not what we wish.

    Lastly our thank you page has not disappeared when the form is submitted.

    Please help!

    Thank you in advance, 

    Tom Dehn

  • Profile Image
    JotForm Support

    Answered by Aury on June 02, 2015 at 07:16 PM

    Hello Tom,

    I am sorry my missunderstanding.

    I have check in your account, the form you mentioned above: http://www.jotform.co/form/51256242397861 , the email set is taken by default, from the email related with the account.

    Please look at the following screen: Please include at the Recipient Email with email  ClientIntakeGroup@LeechTishman.com

      

    In order for your forms not to go to https://adobeformscentral.com/?f=GaOGx96GNIB73dgHyM0-ug# please remove this link from the Thank you page as indicated below:

    The following guides will help you with this: http://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page, http://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    I hope this information helps.