- tdehnAsked on June 02, 2015 at 04:36 PM
We recentky moved our forms from Adobe Central.
The migration went well, exceptf for one small problem:
When the form is submitted, the processing is still being done by Adobe Forms Central,
and I cannot for the life of me find out where to change the URL (or what to change it to) so that the submission
and thank you page is coming from Jotforms.
This project is crucial to our organization, and we will be upgrading to the paid service.
if someone could aid us in simply helping me to understand where to change the form so that it processes from Jotforms and not from Adobe forms central, this would be invaluable to us.
Thank you in advance for you help and guidance,
Thomas Dehn | Systems Administrator
T: 626.796.4000 | F: 626.795.6321 |M: 626.755.6538
100 Corson Street, 3rd Floor
Pasadena, California 91103
PITTSBURGH | CHICAGO | LOS ANGELES | NEW YORK | WILMINGTON
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- JotForm SupportAuryAnswered on June 02, 2015 at 05:52 PM
I am sorry for all the inconvenient this issue is causing you.
Please do as follows:
1 - Open your form in edit mode, click Emails, set Sender E-mail and Recipient E-mail, click Finish button when done, as indicated below:
Please take a moment to read the following helpful guides:
If any other question, please do contact us.
- tdehnAnswered on June 02, 2015 at 06:25 PM
I apologize, but I think I am not describing the issue properly.
When the form is submitted, we are getting the results but only to the person who filled out the form.
We need to have the results go to not only the person who filled out the form,
but to a distribution list of ClientIntakeGroup@LeechTishman.com
This was working until a tech from Jotforms instructed us to click the "embed" button.
Also, the issue is, when the user fills out the form, the submisson URL goes to
Which of course is not what we wish.
Lastly our thank you page has not disappeared when the form is submitted.
Thank you in advance,
- JotForm SupportAuryAnswered on June 02, 2015 at 07:16 PM
I am sorry my missunderstanding.
I have check in your account, the form you mentioned above: http://www.jotform.co/form/51256242397861 , the email set is taken by default, from the email related with the account.
Please look at the following screen: Please include at the Recipient Email with email ClientIntakeGroup@LeechTishman.com
In order for your forms not to go to https://adobeformscentral.com/?f=GaOGx96GNIB73dgHyM0-ug# please remove this link from the Thank you page as indicated below:
The following guides will help you with this: http://www.jotform.com/help/211-Setting-Up-the-Thank-You-Page, http://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page
I hope this information helps.