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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my forms not loading?

    Asked by fieryfoods on June 02, 2015 at 04:58 PM

    Hi,

    All of a sudden my forms are not loading! First it says it's too big then it has a message that says it gives up. What's the deal? I need this form to work right now.

     

    Please help.

    Page URL:
    https://secure.jotform.us/fieryfoods/2016-Scovie-Awards-Entry-Form

    My Forms message all then
  • Profile Image

    Answered by raul on June 02, 2015 at 05:58 PM

    Please try to clear your browser's cache and load your form again. I've checked it on my side and I was able to see it without any problems.

    Let us know if the issue persists.

  • Profile Image

    Answered by fieryfoods on June 02, 2015 at 06:08 PM

    Thanks for the quick response. It did end up loading, but very slowly. I'm aware that this may be due to the size of my form, but I'm concerned that when I make it live to the public it will freeze up. With paid membership, which I plan on purchasing, do you guarantee me reliable bandwidth? Hundreds of people will be using this form at once and I cannot have it failing on me.

  • Profile Image

    Answered by raul on June 02, 2015 at 06:19 PM

    Well, in terms of bandwidth there's no difference between a paid plan versus the free plan since all forms are kept on the same datacenters.

    As you can see below, you form loads very quickly on my side and I don't think you should have any problems with it.

    Since you're mentioning that hundreds of people will be using the form you should consider on upgrading your plan to a paid subscription if your monthly submissions average will be more than 100 (which is the limit for free accounts).

  • Profile Image

    Answered by fieryfoods on June 02, 2015 at 06:45 PM

    Thank you! I will definitely purchase before we launch the form. You guys provide a great product.