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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The Payment Tools seem to have stopped working

    Asked by frankowen on April 18, 2010 at 09:46 AM

    I created a form for Conference registration and had built quite a complex PayPal section plus a check button section for non-credit card payments.

    I saved the form to look at the forum because there had been an earlier post that you were planning to have a function that would provide a sum for these things.

    When I went back to the form, not only had all my PayPal and check button work disappeared (as well as the submit, Catcha and Print button), but I can no longer activate the PayPal wizard. All that appears is a PayPal logo in a horizontal bar with a question mark (without any hover text).

    Am I doing something wrong or is this a bug?

    Hope you can help.

    Frank (frankowen)
  • Profile Image
    JotForm Founder

    Answered by aytekin on April 19, 2010 at 10:08 AM
    It sounds like you left the page without saving your form. You should click on the Save button before leaving the page.

    Try re-adding these changes.

    If this does not help, please let me know on which of your forms do you have this problem.