What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The form isn't displayed well on mobile

    Asked by assafk on June 03, 2015 at 12:02 PM

    Hi,

    the next screenshot is from an iphone:

     

    as you can see, a part from the form is cut-off.

    the same happens with an android mobile:

     

     

    do you know how can I adjust it?

     

    thank you!

     

    Mobile displayed JotForm uploads Android
  • Profile Image
    JotForm Support

    Answered by Boris on June 03, 2015 at 12:57 PM

    Hello. Could you please let us know the link to the page where you have embedded the form, so that we can take a closer look and assist you?

    If it is not embedded anywhere, would you please let us know what form is this happening to?

    I believe that it is caused by the embed method, that the height of the iFrame is not set to be high enough when on a narrow screen, but unfortunately we can't test this without seeing the web page.

    We will await your kind response. Thank you

  • Profile Image

    Answered by assafk on June 03, 2015 at 05:08 PM

    i'm not sure if that's what you ment, but this is a link to the form: http://form.jotform.me/form/51514920314446

     

    assaf.

  • Profile Image
    JotForm Support

    Answered by BDAVID on June 03, 2015 at 06:12 PM

    Please try using the Mobile Responsive widget:

    That should solve the issue:

    Let us know what happens, we will be glad to assist you.

     

  • Profile Image

    Answered by assafk on June 03, 2015 at 06:17 PM

    it is still looks the same :/

     

    maybe there is a configuration that I missed?

     

     

    assaf

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    JotForm Support

    Answered by jonathan on June 03, 2015 at 06:48 PM

    I also can see it working already on my side.

     

    on Android browser

     

    Please try refreshing your mobile browser also. Perhaps it is just a cache issue and it was giving a cache view on the browser only.

    Let us know if still not resolve.

    Thanks.

  • Profile Image

    Answered by assafk on June 03, 2015 at 06:52 PM

    I've refreshed it many times.

    You can also see at your mobile that question no. 5 is still cut off.

    at my cell-phone question no. 3 is also still cut-off.

  • Profile Image

    Answered by assafk on June 04, 2015 at 02:53 PM

    Hi, I'm stuck with this problem. any help?

     

    thanks.

  • Profile Image
    JotForm Support

    Answered by jonathan on June 04, 2015 at 04:24 PM

    Sorry for the delays.

    I confirm also that #5 is cut-off on the mobile browser.

     

    It seems that the caused of issue was that item #5 is Configurable List widget.. so it is not being properly affected by the mobile responsive widget.

    The only workaround I could find at this time is to adjust the question for the #5. That is, decreased the column field for the widget. Unfortunately I could not find any other way.

    Let us know if this suggestion can work for you or not.

    Thanks.