- assafkAsked on June 03, 2015 at 12:02 PM
the next screenshot is from an iphone:
as you can see, a part from the form is cut-off.
the same happens with an android mobile:
do you know how can I adjust it?
- BorisAnswered on June 03, 2015 at 12:57 PM
Hello. Could you please let us know the link to the page where you have embedded the form, so that we can take a closer look and assist you?
If it is not embedded anywhere, would you please let us know what form is this happening to?
I believe that it is caused by the embed method, that the height of the iFrame is not set to be high enough when on a narrow screen, but unfortunately we can't test this without seeing the web page.
We will await your kind response. Thank you
- assafkAnswered on June 03, 2015 at 05:08 PM
i'm not sure if that's what you ment, but this is a link to the form: http://form.jotform.me/form/51514920314446
- JotForm SupportBDAVIDAnswered on June 03, 2015 at 06:12 PM
Please try using the Mobile Responsive widget:
That should solve the issue:
Let us know what happens, we will be glad to assist you.
- assafkAnswered on June 03, 2015 at 06:17 PM
it is still looks the same :/
maybe there is a configuration that I missed?
- JotForm SupportjonathanAnswered on June 03, 2015 at 06:48 PM
I also can see it working already on my side.
on Android browser
Please try refreshing your mobile browser also. Perhaps it is just a cache issue and it was giving a cache view on the browser only.
Let us know if still not resolve.
- assafkAnswered on June 03, 2015 at 06:52 PM
I've refreshed it many times.
You can also see at your mobile that question no. 5 is still cut off.
at my cell-phone question no. 3 is also still cut-off.
- assafkAnswered on June 04, 2015 at 02:53 PM
Hi, I'm stuck with this problem. any help?
- JotForm SupportjonathanAnswered on June 04, 2015 at 04:24 PM
Sorry for the delays.
I confirm also that #5 is cut-off on the mobile browser.
It seems that the caused of issue was that item #5 is Configurable List widget.. so it is not being properly affected by the mobile responsive widget.
The only workaround I could find at this time is to adjust the question for the #5. That is, decreased the column field for the widget. Unfortunately I could not find any other way.
Let us know if this suggestion can work for you or not.