Enabled Attached PDF not arriving in Email Notification

  • tnff381
    Asked on June 3, 2015 at 12:23 PM

    I have selected the "Attach PDF" option on the email notifier for the below form. I'm not receiving the PDF attachment though. Anything I can do to correct this?

     

    Thanks, 

    Jeremy!

    Jotform Thread 581280 Screenshot
  • KadeJM
    Replied on June 3, 2015 at 1:41 PM

    To my understanding you are using the "attach pdf" feature but are not receiving the attachment.

    I did a separate test of this and that was working.

    Enabled Attached PDF not arriving in Email Notification Image 1 Screenshot 30

     

    So I then ran an isolated test on a copy of your form as well and that too was working.

    Enabled Attached PDF not arriving in Email Notification Image 2 Screenshot 41

    Have you tried checking your mailbox to make sure your files aren't hidden and being overlooked?

    If that's unrelated I have also cleared your form cache to refresh it for you. You may additionally want to untick it then reselect the attach pdf option to reset it then try again and let us know. 

     

  • tnff381
    Replied on June 7, 2015 at 12:08 PM

    Kade, 

    Thank you for looking into this for me. However, I'm still not receiving an attachment with the email. I've tried using a different email address and have also deleted the email notifiers and created a new one with no luck.

     

    Thanks, 

    Jeremy

  • jonathan
    Replied on June 7, 2015 at 2:38 PM

    Hi Jeremy,

    Please try removing first all of the existing Notifier on your jotform http://form.jotform.us/form/50255037607148

    and then add a new Notification Email using the Add New Email button.

    Enabled Attached PDF not arriving in Email Notification Image 1 Screenshot 30

     

    it seems there is a problem with your current notifier email because when I checked on the form, the template was empty.

    Enabled Attached PDF not arriving in Email Notification Image 2 Screenshot 41

     

    Adding a new Notifier should restore the default settings of the email submission setting.

    Test again by submitting your form to check if it is now working.

    Please let us know if still not resolve.

    Thanks.