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  • Profile Image

    Enabled Attached PDF not arriving in Email Notification

    Asked by tnff381 on June 03, 2015 at 12:23 PM

    I have selected the "Attach PDF" option on the email notifier for the below form. I'm not receiving the PDF attachment though. Anything I can do to correct this?

     

    Thanks, 

    Jeremy!

    Page URL:
    http://form.jotform.us/form/50255037607148

    Screenshot
    pdf attachment attach pdf not there attach pdf feature email notification
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 03, 2015 at 01:41 PM

    To my understanding you are using the "attach pdf" feature but are not receiving the attachment.

    I did a separate test of this and that was working.

     

    So I then ran an isolated test on a copy of your form as well and that too was working.

    Have you tried checking your mailbox to make sure your files aren't hidden and being overlooked?

    If that's unrelated I have also cleared your form cache to refresh it for you. You may additionally want to untick it then reselect the attach pdf option to reset it then try again and let us know. 

     

  • Profile Image

    Answered by tnff381 on June 07, 2015 at 12:08 PM

    Kade, 

    Thank you for looking into this for me. However, I'm still not receiving an attachment with the email. I've tried using a different email address and have also deleted the email notifiers and created a new one with no luck.

     

    Thanks, 

    Jeremy

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    JotForm Support

    Answered by jonathan on June 07, 2015 at 02:38 PM

    Hi Jeremy,

    Please try removing first all of the existing Notifier on your jotform http://form.jotform.us/form/50255037607148

    and then add a new Notification Email using the Add New Email button.

     

    it seems there is a problem with your current notifier email because when I checked on the form, the template was empty.

     

    Adding a new Notifier should restore the default settings of the email submission setting.

    Test again by submitting your form to check if it is now working.

    Please let us know if still not resolve.

    Thanks.