Account is no longer listed as the sub user

Same thing is happening to me.

Logged in today to find a blank, white screen. No forms!

Our main account holder is able to view all forms. The main account holder no longer shows me as a sub-user. I should be listed on the main account as a sub user. When I login with my sub user account, under account settings, I am listed correctly as a sub user. Somehow the connection between main user and sub user has stopped. Is this why I can't view any forms?

We do not see any major issues with the sub user accounts at the moment. I have just checked two test sub user accounts and they seems to be fine.

Could you please ask the main account holder to re-add your email address as the sub user? It should fix the issue.

If this does not help, please let us know. We will be happy to help.

Yes. This worked. Main account user re-added me as a sub user. I am now able to see all forms. Thank you!

You are quite welcome. Thank you for using our service.