What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account is no longer listed as the sub user

    Asked by rlmoore on June 03, 2015 at 05:06 PM

    Same thing is happening to me.

    Logged in today to find a blank, white screen. No forms!

    Our main account holder is able to view all forms. The main account holder no longer shows me as a sub-user. I should be listed on the main account as a sub user. When I login with my sub user account, under account settings, I am listed correctly as a sub user. Somehow the connection between main user and sub user has stopped. Is this why I can't view any forms?

  • Profile Image
    JotForm Support

    Answered by Mike on June 03, 2015 at 05:13 PM

    We do not see any major issues with the sub user accounts at the moment. I have just checked two test sub user accounts and they seems to be fine.

    Could you please ask the main account holder to re-add your email address as the sub user? It should fix the issue.

    If this does not help, please let us know. We will be happy to help.

  • Profile Image

    Answered by Rlmoore  on June 03, 2015 at 05:24 PM

    Yes. This worked. Main account user re-added me as a sub user. I am now able to see all forms. Thank you!

  • Profile Image
    JotForm Support

    Answered by Mike on June 03, 2015 at 05:37 PM

    You are quite welcome. Thank you for using our service.