Account is no longer listed as the sub user

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    Asked on June 03, 2015 at 05:06 PM

    Same thing is happening to me.

    Logged in today to find a blank, white screen. No forms!

    Our main account holder is able to view all forms. The main account holder no longer shows me as a sub-user. I should be listed on the main account as a sub user. When I login with my sub user account, under account settings, I am listed correctly as a sub user. Somehow the connection between main user and sub user has stopped. Is this why I can't view any forms?

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    Answered on June 03, 2015 at 05:13 PM

    We do not see any major issues with the sub user accounts at the moment. I have just checked two test sub user accounts and they seems to be fine.

    Could you please ask the main account holder to re-add your email address as the sub user? It should fix the issue.

    If this does not help, please let us know. We will be happy to help.

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    Answered on June 03, 2015 at 05:24 PM

    Yes. This worked. Main account user re-added me as a sub user. I am now able to see all forms. Thank you!

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    Answered on June 03, 2015 at 05:37 PM

    You are quite welcome. Thank you for using our service.