Where have my forms gone?

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    Michael Gold 
    Asked on June 03, 2015 at 06:49 PM

    When I login and then click "My Forms" - all my forms are missing.

    Can you please tell me why.

    Thank you

    Michael Gold

     

    I have listed one of my forms below

  • Profile Image
    raul
    Answered on June 03, 2015 at 07:58 PM

    Please clear your browser's cache and try to log back into your account.

    There's a guest account associated with your email address which might be preventing you from logging into your registered account.

    You can also try using your username (mikegoldinfo) instead.

  • Profile Image
    Michael Gold 
    Answered on June 03, 2015 at 08:29 PM

    Thank you - I cleared my Browser History - it did not help.

    I logged in as my username and my email address - it did not help

    How do I disconnect the Guest account?

  • Profile Image
    raul
    Answered on June 03, 2015 at 09:29 PM

    I've deleted the guest accounts that were related to your email address, but please try to clear all the cache from your browser (especially the cookies) since they are the ones that keep the session variables that are created for guest accounts.

    Also, you may try using a different browser if possible.

  • Profile Image
    Michael Gold 
    Answered on June 04, 2015 at 02:55 AM

    Thank you
    Chrome has shown my forms.

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    Boris
    Answered on June 04, 2015 at 03:28 AM

    On behalf of our colleague, Raul, you are kindly welcome.

    Thank you for letting us know that you are able to see your forms again.

    Please contact us again if you have any other questions or issues with your forms, we will be happy to provide assistance.