What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Please cancel

    Asked by justlawnmowers on June 04, 2015 at 05:36 AM


    I have tried to cancel our premium subscription many time now but your system just says it will be cancelled manually but never does. This is in breach of consumer and contract law as you clearly are not cancelling our subscription even though we have requested it. 


    Username: justlawnmowers


    Please cancel our premium subscription.


  • Profile Image

    Answered by Sammy on June 04, 2015 at 07:01 AM


    You premium plan has already been marked for a downgrade to the free plan, the change will be effected on 2015-06-12after the current subscription has expired an will not be renewed.