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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email template not updated automatically when adding/deleting fields

    Asked by newoceans on June 04, 2015 at 09:05 AM

    Just want to confirm I have the same problem.

     

    After editing a form, the e-mail alerts (notification of confirmation) have to be regenerated, because the added fields are not included...

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    JotForm Support

    Answered by Chriistian on June 04, 2015 at 10:37 AM

    Hi newoceans,

     

    Thanks for contacting us.

     

    May we know the link or name of the form you are having issue with as well as the name of email alert?

     

    First thing to check is if you still have the standard JotForm table in your email alert.

     

    In any case, please give us more details about your form so we can further check.

     

    Regards.