What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues with payment on my form

    Asked by dreamfactoryofrochester on June 04, 2015 at 09:25 AM


    I'm not sure if the issue I'm having is with JotForm or PayPal, but I'm asking here first. I have had two people try to register using this form and their credit cards aren't being taken. I tried with mine and had no problem, but I'm wondering if there's something I was able to do that they can't. I'm not sure if this is a common issue, but if there's any guidance you can provide, I'd be grateful! 

    Thank you, in advance, if you can help with one. I appreciate it!


    Page URL:

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    JotForm Support

    Answered by Chriistian on June 04, 2015 at 10:51 AM

    Hi dreamfactoryofrochester,


    Thanks for contacting us.


    I checked the URL you have given above - http://dreamfactoryincroc.org/event-items/10th-annual-dream-factory-golf-scramble/. Unfortunately, I can't find a JotForm form there.


    Please give us the link or name of the form you are having an issue with. If you can also give the page where you embedded the form, we will be more than happy to check.



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    Answered by dreamfactoryofrochester on June 04, 2015 at 10:56 AM

    So sorry! I had put it in comments mode, since we were having issues. I just changed it, so you can see it again. Thanks!



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    JotForm Support

    Answered by Charlie on June 04, 2015 at 12:47 PM


    May I know what error message they are getting? It's possible that its related to the credit card being used by the user. If you're getting completed transactions from other users and you have already tested it using your own credit card, it's unlikely that its a problem with the form or in Paypal.

    However, it depends on the error they are getting, could you provide us more details of it to better assist you.

    We'll wait for your response.