What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do you prevent empty fields from showing up on the confirmation email?

    Asked by training182 on June 04, 2015 at 10:30 AM
    email how
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    JotForm Support

    Answered by Boris on June 04, 2015 at 11:16 AM

    Please note that you can do this by going to Setup & Embed > Preferences > Advanced Settings, and changing Hide Empty Fields on Emails to Enabled.

    Please take a look at the following guide for more details: How-to-Hide-Empty-Fields-on-Email-Alerts

    Please let us know if you need further help with this, or kindly open a new thread for any other questions or problems you may have with your forms.

    With kind regards,
    Boris