What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has been suspended TWICE in two days.

    Asked by Edward on June 04, 2015 at 11:02 AM
    My account has been suspended TWICE in two days. I just spend $3000 on marketing and i have NO FORMS on my website. Please Correct this ASAP as i am loosing money without having a form for my clients to fill out. Thanks I have wrote you guys twice already and no response. thanks 
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    Answered by Edward Tabus   on June 04, 2015 at 11:04 AM

    I had to open a new account and that one got canceled as well. I really need my accounts to be re opened. Im not sure why this happened as my forms do not violate the terms of use. Please let me know ASAP what i need to do to correct this. I have no issues changing my forms if need be. Thanks so much!

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    JotForm Support

    Answered by david on June 04, 2015 at 11:12 AM


    We do not allow for the collection of usernames or passwords through our form.  One of your forms asks for a Login Password:

    This is against our terms of use:


    Though you may be collecting it for good reason, we simply do not allow it to avoid confusion.  Passwords give phishers direct access to accounts, to protect our users, we do not allow for the collection of them and our system is set to automatically suspend accounts that do so.

    I removed the password field from your form and reactivated your account.  You should now be able to use it once again.

    If you have any further questions, let us know and we will be happy to help.