What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I get an XML error when I try to convert my form to a PDF form.

    Asked by goatsonthego on June 04, 2015 at 11:08 AM
    Screenshot
    xml xml error
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    Answered by Sammy on June 04, 2015 at 12:59 PM

    Is the error occurring when you try to download a PDF version of the form int he My Forms Section?

    Kindly try the following.

    Clear your browser cache, log out the login again after that try re-downloading the PDF gain.

    Could you also provide a link to the form that raises the above error message?

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    Answered by goatsonthego on June 04, 2015 at 01:15 PM

    Clearing the cache and logging out/in helped. Thanks.

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    Answered by Sammy on June 04, 2015 at 02:16 PM

    Great to hear that the issue has been resolved, feel free to contact us in case you have more questions or are facing challenges. We are happy to be of assistance.