What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to upgrade my account. Nothing happening

    Asked by aaronwatts on June 04, 2015 at 11:11 AM

    When I try to upgrade my account to Economy, nothing seems to be happening.

    I select PRICING. The Modal window comes down.

    I select the upgrade option.

    I put in the billing details.

    Then the initial window comes back.  Like in a loop.

    Please advise.

     

    Aaron

    my account modal window select loop
  • Profile Image
    JotForm Support

    Answered by paulsimpson on June 04, 2015 at 11:27 AM

    Hi,

    Sorry to hear you were having problems upgrading. We noticed a bug in our system which has now been fixed so you should be able to upgrade successfully.

    Thank you for using JotForm!