What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms have stopped coming through New submission: Ageless Canada Sample Request

    Asked by 59denisechapman on June 04, 2015 at 01:47 PM

    I have not received any requests since Jun 1 around 10:30 am... last one I received was from Jenny Hart.. HELP! This is killing my biz.  My email is working but I am not getting anything from Jotform all of a sudden.. even my Brazil Sign Up form now coming through all of a sudden.

    Page URL:
    http://agelesscanada.com/samples/

    new submission email issue
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    JotForm Support

    Answered by Mike on June 04, 2015 at 03:07 PM

    Thank you for contacting us.

    Your email address is not listed in our bounce list. Also, according to the email history logs, the messages are being properly sent to i***@ag***********.com.

    Could you please check please check the Spam folder via webmail (if there is any)?