- DJAsked on June 04, 2015 at 02:03 PM
Here's the scenario.
I am using Jotform with Stripe integration. I've opted to "hold payments", in other words, not charge the customer until I approve.
I have a couple sales and everything seems to be fine as I am receiving emails from Jotform saying you have a customer with the button "Charge customer now"
Seems to be running great.
But my question is, is there a time-period where I need to charge the customer? I am asking this to be on the safe side, as I don't want the payment disappearing.
Unrelated, but another question:
I am on the free plan now which allows 10 free customers. What would happen if an 11th customer enter my payment form? Will their payment go through? What would happen in this case?
- SammyAnswered on June 04, 2015 at 03:37 PM
Regarding the the charging at a later period, I recommend adhering to the standard 7 day period, Ill inquire more about the period then advise you accordingly.
If you reach the maximum payment limit and a user tries to submit the payment, they will receive a message telling them the payment cannot occur, the payment will not go through in such a scenario
- DJAnswered on June 04, 2015 at 06:42 PM
Thank you. Please do confirm the duration. Awaiting your response.
Sometime I may charge the customer 30 days later. Will the payment go through? What will happen in such case?
- JotForm SupportjonathanAnswered on June 04, 2015 at 07:43 PM
Can you please confirm that you were trying to achieve similar to this
From what I research and understand, there is no duration for holding period. It seems you can just charge the card at a later date anytime.
Hope this help. Please let us know if still not clear.
- DJAnswered on June 04, 2015 at 11:05 PM
Jonathan, actually no. I am not talking about returning customers.
I am talking about each individual case. Okay, let me explain with an example:
Let say I sell Honey and I only shipped once a month on the 1st of each month (as that is when Honey is the freshest.)
And I charge the customer on the 1st of the month as well, after I ship.
So let say Jackie submit an order via my Jotform on the 2nd of the month. I will need to 'keep the payment on hold' and not press the 'Charge customer now' button until the 1st of next month, which is around 30 days.
You see what I mean?
I obviously don't want to lose a payment or have to contact the customer about the payment not going through should an error arise.
So... I want to check in with you guys and see how you guys view this. Should I be able to charge the customer say 30 days later?
- DJAnswered on June 05, 2015 at 04:16 PM
Any updates on the final verdict regarding this?
- JotForm SupportjonathanAnswered on June 05, 2015 at 05:18 PM
We apologize for the delays.
I will need to 'keep the payment on hold' and not press the 'Charge customer now' button until the 1st of next month, which is around 30 days.
I got confirmation from colleagues who are more knowledgeable on the Stripe payment, and the information I got is that Stripe payment can only hold up to 7 days.
So, unfortunately, you cannot charge your customer beyond 7 days later.
The longest so far is Paypal which can do up to 29 days.
I hope this help. Let us know if you have further inquiry.