A survey auto-converted from Adobe FormsCentral fails to collect responses

  • sjpd
    Asked on June 4, 2015 at 3:09 PM

    I'm testing a survey that JotForm converted from my Adobe Formscentral account.  When I submit the survey, it fails to store the results in the back-end database.

    How can I get this survey to collect ratings from the questions, and their comments?

     

     

    Jotform Thread 582300 Screenshot
  • jonathan
    Replied on June 4, 2015 at 4:50 PM

    I was able to reproduced the issue when I test your jotform http://www.jotform.us/form/50277501805148

    I made a test submission, but the output result for the Matrix data were empty.

    A survey auto converted from Adobe FormsCentral fails to collect responses Image 1 Screenshot 40

    empty result

     

    A survey auto converted from Adobe FormsCentral fails to collect responses Image 2 Screenshot 51

     

     I did noticed that you had added some script in the TEXTS field.. this could be causing problem with the form. I recommend removing this scripts or the TEXT field itself and just replace it with the regular TEXTS field again.

    A survey auto converted from Adobe FormsCentral fails to collect responses Image 3 Screenshot 62

     

    I will also test further and find out what could be causing the empty results. I will update you as soon as I can with my findings.

     

    Thanks.

     

     

  • sjpd
    Replied on June 4, 2015 at 4:55 PM

    Thank you.  

    I do not think I added any inline CSS or scripts in the TEXTS.  The from was generated by the conversion from Adobe FormsCentral.  Maybe that process added inline CSS?

    All I did was apply another theme and add some CSS in JotForm Designer to remove the border, shadow and change the font.

    In the mean-time, I am re-creating the form from scratch as a work around.

    Thanks for your help.

  • jonathan
    Replied on June 4, 2015 at 5:07 PM

    Thank you for the clarification. It seems you are right.

    The CSS must have been created when the form was imported from Formcentral.

    After doing further test, I think I found a fixed.

    That is by re-creating the Matrix field instead. Add a new one from the Form Builder.

    A survey auto converted from Adobe FormsCentral fails to collect responses Image 1 Screenshot 30

     

    You can remove the imported matrices after you have replace them already using the Form Builder.

    When I test my test form, the newly added Matrix table have output result.

    A survey auto converted from Adobe FormsCentral fails to collect responses Image 2 Screenshot 41

     

    Please try on your form as well. Hope it works. Let us know if it still did not resolve the issue.

    Thanks.