What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we combine two accounts into a single JotForm account?

    Asked by aimeeshaw on June 04, 2015 at 03:32 PM

    I have two JotForm accounts - can I combine the two and keep all of My Forms in one account?

    two accounts combine
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    JotForm Support

    Answered by BJoanna on June 04, 2015 at 05:02 PM

    Yes it is possible to move forms from one account to other. We can do that for you. If you want to move forms from one account to another you need to let us know:

    -The form name and ID

    -The target username

    -Account from which you want to move forms

    Request for moving forms from one account to other must come from account who is owner of the forms.

    Hope this will help.

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    Answered by Aimee Shaw  on June 04, 2015 at 05:33 PM

    That's great!

    Where do I find the Form ID?

    A

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    Answered by raul on June 04, 2015 at 06:30 PM

    You can find it by using the Preview button in the form builder.

    Let us know if you have further questions.

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    Answered by shawsapbts on June 05, 2015 at 11:05 AM

    Thank you!!

    Please move the following three forms:

    FORM 1 NAME: Request a Quote

    FORM ID: 30804735605149

    TO TARGET USERNAME: shawsapbts

    FROM ACCOUNT USERNAME: aimeeshaw

    _________________________________

    FORM 2 NAME: Fence Dimensions

    FORM ID: 30804963079965

    TO TARGET USERNAME: shawsapbts

    FROM ACCOUNT USERNAME: aimeeshaw

    _________________________________

    FORM 3 NAME: NAS Application for Employment

    FORM ID: 20806999793170

    TO TARGET USERNAME: shawsapbts

    FROM ACCOUNT USERNAME: aimeeshaw

     

    I will want to delete the aimeeshaw JotForm account once these are moved.  Will they retain all the same links - or will I need to update websites with correct source codes?

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    JotForm Support

    Answered by Welvin on June 05, 2015 at 02:29 PM

    The request should be made using the origin of the forms. But anyways, the accounts belongs to the same IP Address so I went ahead and moved the forms. Kindly check now.

    Yes, same link for the forms and you don't need to re-embed it. But you have to make sure to cancel the subscription first before requesting us to delete the account. The "aimeeshaw" is currently subscribed to our Premium Plan.

    Thanks

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    Answered by shawsapbts on June 05, 2015 at 02:53 PM

    The third one hasn't been moved yet - NAS Application for Employment

     

    FORM 3 NAME: NAS Application for Employment

    FORM ID: 20806999793170

    TO TARGET USERNAME: shawsapbts

    FROM ACCOUNT USERNAME: aimeeshaw

     

    THANK YOU for your help :O)

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    JotForm Support

    Answered by Welvin on June 05, 2015 at 04:10 PM

    Done. Sorry :)

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    Answered by Aimee Shaw on June 05, 2015 at 04:38 PM

    No problem at all!! Thank you SO MUCH :O)

    Have a great weekend!

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    Answered by shawsapbts on June 05, 2015 at 04:42 PM

    I'm ready to delete the aimeeshaw account (keeping the shawsapbts account) - I have cancelled the pay subscription.

    Please let me know if I need to do anything further.

     

    Thanks again!

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    Answered by Ben on June 05, 2015 at 05:43 PM

    I see that you have indeed cancelled the subscription and so I have deleted the aimeeshaw account for you.

    Do let us know if there is anything else that we can do for you.