What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications seem to be failing to send

    Asked by sfsimfoods on June 04, 2015 at 05:37 PM

    My form does not seem to be sending email notifications. Can someone take a look at it to see if something is misconfigured?

    Page URL:
    http://www.jotform.us/form/51546649517161

    email notifications email
  • Profile Image
    JotForm Support

    Answered by jonathan on June 04, 2015 at 06:55 PM

    I checked your jotform http://www.jotform.us/form/51546649517161 and noted that it has a customize email notifier

     

    the Notifier seems to be not updated anymore.

    I suggest creating a new Notification Email for the form. using the Add New Email button in the Email Alert. 

    user guide: -Setting-Up-Email-Notifications

     

    Let us know if issue still persist.

    Thanks.

     

     

     

     

     

  • Profile Image

    Answered by sfsimfoods on June 05, 2015 at 10:06 AM

    I changed nothing and it seems to be sending again. Will update if changes persist.

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    JotForm Support

    Answered by Boris on June 05, 2015 at 11:59 AM

    Thank you for letting us know that it seems to work now.

    If the issue appears again, we suggest that you try creating a new Email Notification, as explained by our colleague Jonathan above.

    Please let us know if you experience further issues. Thank you.