Email Notifications seem to be failing to send

  • Profile Image
    Asked on June 04, 2015 at 05:37 PM

    My form does not seem to be sending email notifications. Can someone take a look at it to see if something is misconfigured?

  • Profile Image
    Answered on June 04, 2015 at 06:55 PM

    I checked your jotform and noted that it has a customize email notifier


    the Notifier seems to be not updated anymore.

    I suggest creating a new Notification Email for the form. using the Add New Email button in the Email Alert. 

    user guide: -Setting-Up-Email-Notifications


    Let us know if issue still persist.







  • Profile Image
    Answered on June 05, 2015 at 10:06 AM

    I changed nothing and it seems to be sending again. Will update if changes persist.

  • Profile Image
    Answered on June 05, 2015 at 11:59 AM

    Thank you for letting us know that it seems to work now.

    If the issue appears again, we suggest that you try creating a new Email Notification, as explained by our colleague Jonathan above.

    Please let us know if you experience further issues. Thank you.