- jmcphanAsked on November 22, 2011 at 05:14 PM
My account is set to FREE and has been since the end of September, however I have a credit card charge from Plimus for the 10/10/11 for $55.44. I have tried to contact Plimus to no avail.
Please advise ASAP.
- fxrAnswered on November 22, 2011 at 07:50 PM
What do you want us to do?
According to our email logs, you seem to have manually cancelled your subscription on the 5th October then you started a new one a few hours later.
- jmcphanAnswered on November 22, 2011 at 07:53 PM
I was unsure whether or not I had effectively cancelled my Premium account. I contacted Jotforms and received a response on the 6th of October confirming that my account was set to FREE. This was received by 'NeilVicente.'
- fxrAnswered on November 22, 2011 at 08:26 PM
I will forward this issue onto management to have a look at.
You should hear something back over the next few hours.
- fxrAnswered on November 23, 2011 at 05:04 PM
I can not find the order on Plimus for that charge dated the 6 OCT 2011, although I do have email confirmation of it. I will take you at your word and refund the September charge.
You should receive your refund in 10-14 days.