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    Account Settings

    Asked by jmcphan on November 22, 2011 at 05:14 PM

    Hi,

    My account is set to FREE and has been since the end of September, however I have a credit card charge from Plimus for the 10/10/11 for $55.44. I have tried to contact Plimus to no avail.

    Please advise ASAP.

     

    Jordan McPhan

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    Answered by fxr on November 22, 2011 at 07:50 PM

    What do you want us to do? 

    According to our email logs, you seem to have manually cancelled your subscription on the 5th October  then you started a new one a few hours later.

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    Answered by jmcphan on November 22, 2011 at 07:53 PM

    I was unsure whether or not I had effectively cancelled my Premium account. I contacted Jotforms and received a response on the 6th of October confirming that my account was set to FREE. This was received by 'NeilVicente.'

     

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    Answered by fxr on November 22, 2011 at 08:26 PM

    I will forward this issue onto management to have a look at.

    You should hear something back over the next few hours. 

     

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    Answered by fxr on November 23, 2011 at 05:04 PM

    I can not find the order on Plimus for that charge dated the 6 OCT 2011, although I do have email confirmation of it. I will take you at your word and refund the September charge.

     

    You should receive your refund in 10-14 days.