What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom URL Redirect using PayPal Express

    Asked by Rich Wertin on June 04, 2015 at 07:02 PM

    I have a form using JotForm where I use the Paypal Express in order to place a small fee. When I test the pay now button it works just fine. Carries me to paypal in a pop-up window allows me to process a payment, yet when it completes it carries me back to the original jotform in which the customer came from instead of using the PayPal URL Redirect which is a different form

    When I contact Paypal, they stated that the jotform was issuing a return url and that was overriding the Paypal Return URL.. I have searched and I can not seem to find a place in order to edit the jotform return url?

    I also need a link for a customer who cancels, or does not complete a successful transaction?

    What am I missing?

     

    URL where customer starts from: http://www.campcarson.org/#!one-way-camper-email/caz8

    URL that customer should be returned after a successful payment: http://www.campcarson.org/#!camper-email-form/ckdn

    URL for Cancel or for unapproved transaction: http://www.campcarson.org/#!payment-did-not-go-through/c1w6o

     

    Page URL:
    http://www.campcarson.org/#!one-way-camper-email/caz8

    custom url paypal express different
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    JotForm Support

    Answered by jonathan on June 04, 2015 at 10:43 PM

    When I contact Paypal, they stated that the jotform was issuing a return url and that was overriding the Paypal Return URL.. I have searched and I can not seem to find a place in order to edit the jotform return url?

     

    You can redirect the JotForm Thank You page to a custom URL. 

    Please check this user guide: -Redirecting-Users-to-a-Different-Page

     

    in the Custom URL box, place the URL of your Paypal Custom URL redirect.

    This will then redirect the submission to  your Paypal URL every time the form is succesfully submitted.

    Hope this help. Let us know if this did not work.

    Thanks.