What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form showing different logo or image in preview?

    Asked by Swoodruff2002 on June 04, 2015 at 09:57 PM

    I'm having design and style issues.  Problems with the builder and form designer. Now the logo header on my form has been replaced for that of another user...?

    This first image is from the builder and designer, and the one that follows is our logo, but it's from an older image from the preview in the browser.

    How did my logo image go missing? And how did someone elses get on my form?

    See my prior Support question about preview not matching builder CSS.

    Steve

    Page URL:
    http://www.jotform.com//?formID=51539019535154#design

    another form designer JotForm style uploads
  • Profile Image
    JotForm Support

    Answered by Charlie on June 05, 2015 at 03:09 AM

    Hi,

    Upon checking your form, this is what I see:

    As I understand you correctly, you see a logo or image from a previous version of your form? Or from another form?

    May I know if you are editing multiple forms using multiple browsers? We advise that you open only one form at the time on a form builder. This might also be related to your browser's cache, storing previous version of the form. I would recommend that after making the changes in your form, clear your browser's cache, also clear your form's cache then test the form to multiple browsers. 

    Do let us know if the above solution works for you.

    Thanks.

  • Profile Image

    Answered by Swoodruff2002 on June 05, 2015 at 12:18 PM

    I think what I was seeing was the default company logo that loads with the Theme template.  My forms had all formatting reset, mysteriously, and when I re-applied the theme, that logo (the one that isn't mine) was placed. I thought it had been hacked.

    What you saw was the result of my rebuilding the theme and CSS and replacing my logo. You checked after I had already made the repair.

    Thanks,

    Steve

     

  • Profile Image
    JotForm Support

    Answered by Charlie on June 05, 2015 at 01:32 PM

    Hi Steve,

    Thanks for clarifying, if it's a theme, it's possible that the default logo will load every time you implement it. Changing it and making sure to delete excess codes should fix the problem.

    For other concerns or questions that you have, please do not hesitate to open a new thread here in the forum.

    Thank you.