What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Website Appearance Inconsistant

    Asked by Shayna on November 22, 2011 at 05:31 PM

    Hi I've been using your services for a couple of years now. I have been trying to access my account all day (11/22/11) to modify my forms. But when viewing your site, it seems the home page, blog pages, forum pages, and the individual pages are not capturing your "CSS" (cascading style sheet) for your pages. Because when viewing your pages, there are no images, like the whole site is in html text only mode. I thought you might want to know. The only weird thing is that when I go to your "contact us" page - everything looks fine.

    There is no need to reply back unless you believe it is something on my end.

    Thank you!

    Shayna
    P.S. I am a web designer and I know that your site was not doing this to me yesterday and I am using the same computer I was yesterday.

  • Profile Image
    JotForm Support

    Answered by idarktech on November 22, 2011 at 07:01 PM

    Hi Shayna,

    Please clear your browsers cache and browse it again. We haven't received any reports like this to other users, so maybe this is happening on your end. Please let us know if everything is working fine now. Thanks.

    If you have any other concerns, just feel free to ask here. Thank you for using JotForm and have a great day!

  • Profile Image

    Answered by sseres on November 23, 2011 at 10:09 AM

    Everything is working fine today. It was just inconsistant yesterday. But I didn't do anything with my cache....
    I honestly don't know what it was about? Thank you though!

  • Profile Image
    JotForm Support

    Answered by idarktech on November 23, 2011 at 12:43 PM

    Glad to hear it Shayna. I don't have any idea why it's happening but it's good to hear that everything is working fine now. Thank you so much for the updates.